Frequently asked Questions
Is my data safe while you are fixing my phone/tablet/laptop?
Yes. The data on your device is safe, but we still recommend that you backup your device to be completely protected.
How do I get my device to you?
Come into our store located at 10 – 11 Queen Street in Barnstaple, where one of our friendly team members will book your device in for repairs.
Do you need my passwords to fix my device?
Yes. In order to complete our phone, tablet repairs and device testing we will need your passcode to unlock the device. For our laptop repairs, we will also require your user password to access the device. If we need any more information to help us complete the repair process, we will get in touch with you.
Pay with Klarna
We’ve partnered with Klarna to give you a better shopping experience, it provides a smooth and simple checkout option to shop now and pay later or pay in 3 instalments for your purchase. Read More
Is my device insured while you have it?
Yes. Your phone, laptop or other device is insured while in our care.
What happens if you can’t fix my device?
While we will always do what we can to repair your device, there are some instances where a complete repair is not possible. If your device is exposed to liquid damage, physical damage or an inherent manufacturing defect, there may be little we can do.
On the rare occasion that repair is impossible, you will still have other options:
Replacement phone – refurbished phones work like new but can be purchased for a fraction of their original cost. We stock a range of refurbished devices from top brands, ideal for every budget.
If you have any further questions or concerns, don’t hesitate to contact us on 01271 624368 or via our contact page.
