In the unlikely event that your product becomes faulty and you have taken reasonable care of it, you’re welcome to return it to us within our 24 month warranty period.
Before returning your device, please ensure the following are removed:
- All security and parental locks
- Your SIM card and any memory cards
- Your iCloud / Samsung / Google or other account
Need some help removing your iCloud account? Check out our handy article for some helpful tips.
Need some help removing your Samsung account? Check out this handy article for some helpful tips. Please ensure you return your product, along with the completed returns form to our address:
10 – 11 Queens House
What is not covered?
This is not an insurance policy and should we deem that any fault has occurred as a result of misuse; accidental, deliberate or water damage, then the warranty will be void and we will contact you with regards to this.
We do not cover defects and/or damage resulting from:
Normal wear and tear of the equipment or otherwise due to the normal ageing of the equipment, including battery deterioration.
Any disassembly, repair, alteration or modifications carried out by anyone other than The Techout.
Misuse, abuse, negligence or an accident howsoever caused.
Improper testing, operation, maintenance, installation, or any alteration or modification of the product.
This warranty will not be available: a) if the serial number or warranty seal on the product is illegible, has been defaced or removed; or, b) without any proof of purchase.
We do not cover any phones for water damage; this includes phones which were rated as waterproof/water resistant when new. This is due to the rubber seals/waterproofing degrading over time and as a result we cannot guarantee that the seals will still be intact.
We do not cover consequential or incidental damages, including but not limited to; loss of use, loss of business, loss of profits, loss of data, any fees related to third party contracts, down-time and charges for time and effort.
Any third party attempt at repairing the handset will invalidate any returns period or warranty in place, which is why we strongly advise that any potential issue must be reported to us in the first instance and we will be able to advise further.
If you find that you’re not happy with your order or you've changed your mind, that’s fine. You can return it to us within 30 days of the order date for a refund. For more information on our Returns, please click here.