Can You Backup Your Broken Phone?

Your phone is an extension of your character, providing a lifeline for memories, important stored information and connection to others. When your phone unexpectedly breaks, this can cause intense stress and hassle if you are unsure how to backup or retrieve essential data. 

We explore how you can backup your broken phone and alternative options to overcome the potential loss of data due to phone damage.  

Connect to a PC Computer or Apple Mac Device to Back up your phone

If your phone screen is cracked, frozen or unresponsive, there are ways to back up your data before getting the screen or phone fixed.

iPhone

If your phone is unresponsive and cracked, you can use Siri to navigate your way around your phone.

• Activate Siri with your lock button 
• Ask Siri, "turn on 'voiceover.'
• You can then use voiceover to navigate the unlocking process 
• Ask Siri to "trust" the message showcased to allow the phone to be backed up by iTunes.

Connect Your Phone to iTunes

Tap into iTunes once your phone is connected to the Mac or PC Computer with a lighting cable. In iTunes, you can back up any data from the phone onto the computer under the summary. It is highly recommended that you choose 'this computer' and 'Encrypt local backup' so that the data can be fully transferred and then recovered.

Android

• Connect the USB hub to the PC computer. 
• Once this is connected, you will be sent a message saying 'File Transfer mode' tap using the mouse. 
• Your PC computer will then be able to extract data from your phone.

Android With SD Card Recovery

• Remove SD card from your Android device and insert it into a USB card reader. 
• Connect the USB card reader to a PC computer.
• The computer will detect the data stored on your SD card from the card reader, allowing you to Copy files onto the PC computer. 

If the phone shows red and blue lines or black and is not turning on, we recommend you contact our team for advice or the following steps to recover trapped data.

Third-party Data Recovery

Another option to backup or restore data from your broken phone is to use third-party data recovery software. These tools aid the extraction of data from various optional backups from each phone manufacturer and can be downloaded on a PC computer and Apple Mac devices. 

Although this is a clever and efficient way to recover data with a click of your fingers, it is advised to research the different software promoted as this option can be deemed untrustworthy, coming from a third-party source. Third-party apps could put your data at risk, so it can be best to seek a professional phone repair service to help you.  Book a phone repair in Barnstaple to ensure a safe backup of your phone.

Preventative Measures to Protect Your Phone's Data

A broken phone can happen to anyone, so you must maintain regular phone backups. This will then grant you access to elements stored on your phone, preventing data loss. Check out our guide on how to back up your phone for Android and iPhones to successfully retain data. 

Physically protect your phone from destruction by investing in an anti-shock phone case that will provide the securest defence against any damage. A phone that does not possess a phone case will increasingly be at risk from the impact.

Still Unable to Recover Your Data? 

If the suggested recovery methods do not work, contact our team to inspect the cause of the problem or choose a new phone from our diverse range of phones to suit your every need.